Customer Care

At Your Service...

  • Shipping Policy Open or Close

    RacqStar Candy Jewelry offers complimentary shipping via USPS (United States Postal Service) within the Continental United States for any purchases of $150 or more. Complimentary shipping applies to merchandise purchased on RacqStarCandy.com and before shipping and taxes are applied. For orders not reaching $150 or more, the standard USPS shipping rate of $8.00 will apply. Shipping charges and complimentary shipping are applicable to only one destination per order. All shipments are insured and require a signature confirmation for security purposes. Insurance and tracking confirmation are included in the rate.

    Because each piece of RacqStar Candy Jewelry is individually handcrafted to order and contingent on availability, please allow 3-5 business days for your order to be processed from the date it is placed. Orders are processed Monday through Friday, excluding holidays. Orders received after 12 p.m. EST will be processed the next business day and will be shipped via USPS once your transaction is approved. Packages will arrive in 5-7 business days after processing. Please keep in mind RacqStar Candy cannot assume responsibility for USPS shipping delays once a package has left our care. For expedited orders, please contact concierge@racqstarcandy.com. Additional shipping charges will apply.

    Please Note: 

    *We are unable to ship to P.O. Boxes, APO addresses, U.S. territories, or international destinations. 

    * Shipping and handling charges for bounced or undeliverable packages are non-refundable unless we have made a shipping error.

  • Returns and Exchange Policy Open or Close

    At RacqStar Candy Jewelry, we stand behind the quality and craftsmanship of all of our products. We warrant our merchandise will meet its specification and will be free from defects in materials and craftsmanship at the time of delivery. Please note that the slight imperfections and color patterns resulting from the use of unique, natural gemstones and antiqued metals enhance the beauty of our one-of-a-kind pieces and are not considered defects. In the event you receive a defective item, we will gladly repair or replace that item at our expense. Item must be returned within seven (7) days of purchase or receipt of package.

    We will be happy to exchange any item you are not completely delighted with—Exchange only, no refunds—Products are accepted for exchange only if returned in the original saleable, unworn condition within seven (7) days of purchase or receipt of package, accompanied by the original sales invoice, attached price/brand tag, and RacqStar Candy® signature satin bag. The jewelry tag must be attached or the item will be considered used and the exchange will not be honored. Package must be returned via a major shipping carrier with tracking and insurance in a secure corrugated box or padded shipping envelope. Please contact us for a return authorization number prior to shipping any package to us, as any unauthorized return will be refused. To receive your return authorization number, please e-mail us at customercare@racqstarcandy.com. Please provide your Name, Address, Order Number, and Reason for Return. The return authorization number must be clearly labeled on the package. Return shipping and insurance is the responsibility of the customer as is outbound shipping, unless it is an authorized repair due to a manufacturer’s defect.

    Please send your returns to: 

    RACQSTAR CANDY RETURNS DEPARTMENT 

    2221 Peachtree Road, NE, Suite D218 Atlanta, GA 30309 

    To arrange to make a new jewelry selection, please contact the RacqStar Candy Concierge at concierge@racqstarcandy.com.

    Please Note: 

    *Exchanges will not be honored after seven (7) days. 

    *Special orders and custom items are not eligible for return or exchange, as such items are considered final sale.

  • Special OrdersOpen or Close

    Special orders placed on RacqStarCandy.com are NOT eligible for return or exchange. Such orders are considered final sale and cannot be canceled once they have been put into production.

  • Materials Open or Close

    RacqStar Candy Jewelry uses a variety of quality materials to create our pieces. Any metal used in our fashion jewelry is gold and silver plated. Some items are constructed of 14 karat gold plated metal or sterling silver and will be specified as such in the product description. Our beads are made from a variety of natural, semi-precious gemstones. Due to the one-of-a-kind nature of semi-precious gemstones, the color and patterns may vary slightly from the image shown. All materials used are lead-free.

  • Jewelry Care Open or Close

    Here are a few tips to keep your RacqStar Candy Jewelry looking its best for years to come: 

    • Apply lotion, perfume, hairspray, and other products before slipping on your jewelry, as chemicals contained in these products may damage the finish. 

    • Avoid humidity, moisture, heat, and direct sunlight as these elements may change the color of some colored gemstones and alter the finish of metals. 

    • To ensure the longevity of your RacqStar Candy beaded bracelets, please roll the bracelet on or off your arm one at a time, rather than pull or stretch the bracelet. Repetitive pulling and stretching can cause the bracelet to weaken over a period of time and should be avoided. 

    • To maintain the luster and beauty of your jewelry, store each piece separately in a dry location and avoid exposing items to dramatic temperature changes. Please do not use jewelry cleaners or water to clean your jewelry. Instead, please use a soft cloth.

  • MeasurementsOpen or Close

    Using a flat measuring tape, measure your wrist just above the wrist bone or, if you prefer a loose fit when wearing a bracelet, measure just below the wrist bone where the hand begins to widen. Be sure to maintain a comfortable tension on the measuring tape, but please leave a little room for the bead shape. Standard measurements used in the RacqStar Candy line: 

    Petite – 6.5” 

    Small – 7.0” 

    Medium – 7.5” 

    Large – 8.0”